Skip to content

Warning

Mideye Server 5 is no longer updated, and new installations are not supported. Only existing Mideye Server 5 installations and upgrades are supported. Please use Mideye Server 6 for new installations and continued support.

Pre-install Checklist

Hardware Requirements

  • Mideye server RAM requirements:
    – Linux: 4 GB
    – Windows: 8 GB
  • 10 GB free disk space
  • Physical or virtual server platform

If sharing platform with other applications, verify that the following ports are not in use:

  • UDP 1812 (or other RADIUS port used by Mideye, this is configurable in the Mideye Server)
  • TCP 1433 (Microsoft SQL Server) or TCP 3306 (MySQL)
  • Ports 4235, 5410, 8080, 8443, 9010, 9011
  • Port 443 (Can be customised) Mideye web GUI

Software Requirements

Operating System

A user account with administrator rights is required to install the software, restart services and reboot the operating system.

Supported Windows Operating Systems

  • Windows Server 2012 R2 (64bit) (EOL - October 10, 2023)
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)

Supported Linux Operating Systems

  • Debian
  • Ubuntu
  • RPM based distributions

Other supported systems

  • Docker
  • podman

Deprecated and unsupported Operating systems.

  • Ubuntu 14.04-LTS
  • Debian 9
  • Centos 6

Supported Databases

The database is not included in the installation package, and needs to be created before proceeding with the installation.

Supported databases:

  • Microsoft SQL Server 2008* **
  • Microsoft SQL Server 2008 R2* **
  • Microsoft SQL Server 2012*
  • Microsoft SQL Server 2014*
  • Microsoft SQL Server 2016*
  • Microsoft SQL Server 2017*
  • Microsoft SQL Server 2019*
  • Mariadb 5.5.63+ or 10.0+
  • MySQL 5.5.3 or greater

* The express version is also supported.

** When using SQL Server 2008(R2) additional configuration is required. See the Windows installation guides for more information.

Checklist

Database

Note the following:

  • Host name / IP address.
  • Database type (Microsoft SQL or MySQL).
  • SQL account name and password.
  • Database name (default: mideye).
  • Instance name (if applicable).

Note

Installing and upgrading Mideye Server requires a database account with rights to ALTER, CREATE and DELETE tables in the Mideye database.

The database can be installed locally or be hosted remotely on another server.

LDAP Server (if applicable)

Note the following:

  • LDAP service account with read-rights for Mideye Server user search.

RADIUS clients

Request integration manuals for the RADIUS clients (e.g. VPN-concentrator, Citrix portal etc) from Mideye Support.

Note the following:

  • IP Address
  • RADIUS port (if other than 1812)
  • RADIUS shared secret
  • If PAP or MS-CHAPv2 is used. Note: For MS-CHAPv2, a Microsoft Network Policy Server (NPS) is required.

Firewall

  • Ensure the firewall is open for two-way communication between RADIUS client and Mideye Server on the selected RADIUS port (default: UDP/1812). If installing on Windows the installation package will automatically add firewall rules for RADIUS and the TCP-port that is being used by the web-interface. Note that these firewall rules by default will only allow traffic on the Ethernet port if its “Network profile” is set to “Private”. These firewall openings must be added manually when installing on Linux-based operating systems.
  • Note the public IP used by the Mideye Server when communicating with the Mideye Switch on a customer-specific TCP port assigned by Mideye.
  • Request a firewall opening and customer specific TCP port from support@mideye.com.

  • Verify that the firewall is open for outgoing TCP traffic from the Mideye Server to 217.151.192.84 and 79.136.112.54 on the customer-specific port.

    Note

    Be advised, that during a new installation, the Mideye Server will only be able to contact secondary.mideye.com. The firewall opening to primary.mideye.com will first take place after traffic has been sent from the customers Mideye Server to secondary.mideye.com. This will take a few days to complete. During this time, the installation can be completed and traffic will be handled by secondary.mideye.com.

  • For simplified Mideye+ activation, the Mideye Server also needs access to the following URLs:
    https://activate01.mideye.com:443
    https://activate02.mideye.com:443
    https://activate01.mideye.com/health

Proxy server (if applicable)

Note the following:

  • Proxy server IP address
  • Port number
  • SOCKS version

Installation package

Request login credentials to https://downloads.mideye.com from support@mideye.com. Include your mobile number in the request, since login is protected with two-factor authentication.

Support Contact

Email: support@mideye.com Phone: +46 (0)854514750